Privacy Policy 

🔒 Privacy Policy

Effective Date: 15 July 2025
Business Name: Lucy Aves Cleaning Services
Website: www.lucyavescleaningservices.co.uk
Data Controller: Lucy Aves Cleaning Services

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or services.

2. Information We Collect

We collect and process the following personal data:

Name

Email address

Phone number (if applicable)

Service booking details (e.g. address, date, cleaning requirements)

Messages or inquiries sent via our contact forms

3. How We Use Your Data

We use your data to:

Respond to inquiries or requests

Schedule and manage service bookings

Send updates or confirmations related to our services

Maintain internal records

Comply with legal obligations

We do not sell, rent, or trade your data to third parties.

4. Legal Basis for Processing

We process your data based on:

Consent – when you fill in a contact form or book our services.

Contractual necessity – to deliver the services you request.

Legal obligation – for accounting or regulatory compliance.

5. Sharing Your Data

We may share your data with trusted third parties only when necessary, such as:

Email providers (to send confirmations)

Booking or scheduling tools (if used)

Accounting or invoicing software

Legal or regulatory bodies (if required)

All third-party providers are GDPR-compliant.

6. Data Storage & Security

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. Your information is stored securely and only accessible by authorised personnel.

7. Cookies

We may use cookies to improve user experience or track website usage. You can control cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request erasure of your data

Object to or restrict processing

Withdraw consent at any time

To exercise these rights, email us at: Lucy.avescleaningservices@gmail.com

9. Retention of Data

We only keep your data for as long as necessary to fulfil the purposes described above or to comply with legal obligations.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact: Lucy Aves Cleaning Services
Email: Lucy.avescleaningservices@gmail.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."